Branch Reopening: Let's Discuss the Plan to Safely Open!
Let’s discuss the plan for the restoration of serving customers in your lobbies. At the top of the list is the safety protocol for the health and well-being of our employees and customers, but what exactly is the new “normal” going to include? Have you identified the new practices that must be followed for staff, vendors and your customers? What’s the communication plan for announcing the reopening and are you promoting the safety precautions that have been implemented? Not only do we want to ensure that our customers feel confident in our abilities to create a safe and clean environment, but have we addressed our employees’ concerns? It’s one thing to serve customers through the drive-thru, but what’s the safety protocol as we increase the lobby foot traffic?
Reopening the branch is so much more than just unlocking the doors and turning the sign to “open”. COVID-19 has impacted our operations and we must ensure that our policies and procedures have been enhanced to meet new expectations and address concerns. Join us as we discuss the contents of a reopening plan including, safety, communications, cleaning, timing, and employee training to ensure that the plan is appropriate for your customers, employees and community.